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Return & Refund Policy
Last Updated: May 6, 2026
Overview
Thank you for choosing StreamAct for your white label streaming platform needs. This Refund Policy outlines the terms and conditions under which we offer refunds for our products and services.
Important Information
- StreamAct is a single-product, offering white label OTT platform source code
- All purchases are made with a one-time payment model—no recurring fees
- Once the source code is delivered and downloaded, refund eligibility changes
- Digital products have different considerations than physical goods
Understanding Digital Products
Unlike physical goods, our product is delivered as digital source code that cannot be "refunable" once downloaded. This means you should thoroughly evaluate the product through our demo before purchase. We strongly encourage all customers to request and explore the demo access before making a purchase decision.
Refund Eligibility
1. Standard Refund Window
Product Type
With Active Support
Demo Evaluation
Refund Window
180 days from purchase
N/A
Conditions
If technical issues cannot be resolved
Please test via demo before purchase
2. Eligibility Requirements
To be eligible for a refund, you must:
- Have a valid purchase on your StreamAct account
- Submit your refund request within the applicable refund window
- Provide a clear reason for the refund request
- Have not previously received a refund for the same product
- Not have substantially modified or redistributed the source code
Automatic Eligibility Check
Refunds are NOT available if:
- More than 30 days have passed since your purchase
- You have downloaded and used the source code
- The product has been customized beyond basic configuration
- You purchased during a final sale or promotional clearance
When Refunds Are Granted
We will issue a refund under the following circumstances:
1. Product Does Not Work as Described
If the StreamAct platform does not function as described in the product documentation or our website, we will work to resolve the issue. If we cannot resolve the technical issue within a reasonable timeframe, you may be eligible for a full refund.
2. Critical Security Vulnerabilities
If the source code contains a critical security vulnerability that cannot be fixed or patched, you may be entitled to a refund. If the vulnerability can be resolved, we will provide patches promptly. If patches are not delivered within an appropriate timeframe, a refund may be issued.
3. Purchased by Mistake
If you accidentally purchased StreamAct and have not downloaded the source code, we may issue a refund within 7 days of purchase. You must contact us immediately upon realizing the mistake.
4. Item Not Downloaded
If you have not downloaded the purchased source code within 30 days from the date of purchase, you may be eligible for a refund. You will be required to provide your purchase code to verify your claim.
5. Support Not Provided
If you purchased StreamAct with included support and the promised support is not provided in accordance with our support policy, you may be entitled to a refund of the support portion of your purchase.
6. Unauthorized Transaction
To the extent permitted by applicable law, we are NOT obliged to provide refunds in the following situations:
When Refunds Are NOT Granted
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1. Changed Your Mind
You downloaded the source code and no longer want it after evaluating it. We encourage all customers to thoroughly test the demo before purchase.
2. Expectations Not Met
The product does not meet your expectations or you feel it is of low quality. Please review the demo thoroughly before purchase.
3. Lack of Technical Expertise
You do not have sufficient technical expertise to use or deploy the source code. We recommend consulting with a developer before purchase.
4. Accidental Purchase Without Requesting Demo
You purchased without first evaluating the demo version. We strongly recommend requesting a demo to ensure the product meets your needs.
5. Support Extension Not Used
Unused support extension purchases are non-refundable, as support time is reserved exclusively for you.
6. Substantial Customization
The source code has been significantly modified, customized, or integrated into another project.
7. Refund Window Expired
More than 30 days have passed since your purchase date.
8. Promotional or Final Sale Items
Items purchased during clearance sales, promotional offers, or "final sale" events.
Why These Restrictions Exist
Unlike physical goods, digital products cannot be "refundable" once downloaded. Once you download and use the source code, you have full access to our intellectual property. This is why we strongly encourage everyone to request and thoroughly evaluate the demo before purchasing.
Refund Process
If you believe you qualify for a refund, please follow these steps:
Contact Support
Email us at hello@bugfinder.net with your refund request. Include your purchase code, reason for refund, and any relevant documentation.
Provide Information
We may ask for additional information to process your request. Please respond promptly with all requested details.
Review & Verification
Our team will review your request and verify eligibility. This typically takes 2-5 business days.
Decision Notification
You will receive an email notification regarding our decision. Approved refunds are processed immediately.
Refund Processing
Refunds are processed to your original payment method. Please allow 5-10 business days for the refund to appear on your statement.
Required Information for Refund Requests
- Your StreamAct purchase code
- Date of purchase
- Clear reason for the refund request
- Any relevant screenshots or documentation
- Whether you have downloaded the source code
Refund Timelines
Scenario
Standard refund review
Refund window eligibility
Refund window (no support)
Not downloaded items
Refund to payment method
Partial refund (support only)
Timeline
2-5 business days
30 days from purchase
14 days from purchase
30 days from purchase
5-10 business days
Pro-rated
Notes
After receiving complete information
With active support package
Without support package
If source code not downloaded
After approval
Based on remaining support period
Important Note
Purchases older than 30 days are generally not eligible for refund, except in cases of critical security vulnerabilities or unauthorized transactions. We encourage you to download and evaluate the source code promptly after purchase.
Exchanges & Replacements
Software Products Do Not Have Traditional Exchanges
Since StreamAct is delivered as digital source code that you download, we do not offer exchanges in the traditional sense. Instead, we offer:
Bug Fixes: If you encounter bugs or issues, we will fix them as part of your support package
Updates: Major updates are provided free of charge within your support period
Re-downloads: You can always re-download your purchased source code from your account
Version Compatibility: We ensure backward compatibility within reasonable bounds
If You Need a Different Plan
If you purchased a lower-tier plan and later need additional features, you can upgrade by paying the difference between plans. Contact us to process an upgrade.
Support Services & Refunds
Support services are an important part of your StreamAct purchase. Here's how refunds apply to support:
Support Type
Included Support (with purchase)
Support Extension Purchase
Installation Service
Customization Service
Refundable?
conditional
No
No
No
Notes
Included with your plan
Unused time is reserved for you
Once service is rendered
Once work has begun
If we fail to deliver the support services as promised, please contact us with documentation. We take support commitments seriously and will work to resolve any issues.
Before Submitting a Refund Request
We encourage you to:
- Request and thoroughly evaluate our demo before purchase
- Review the documentation included with the source code
- Contact support if any issues comes
- Check our FAQ section for common questions
Contact Us
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